UBA Job

Apply For UBA Graduate Trainee Recruitment 2018

 

Industries: Banking Finance & Investment

Job Objective

• To ensure the place of business provides wonderful quality banking service to all or any customers.

 

• To keep up contact With new and existing customers on routine account management activities.

 

• To have interaction customers in cross mercantilism of the bank’s product and services as well as E-sales

 

Role and Responsibilities

•  Customer Relations Management/Sales
Proactively develop client relationships,       anticipate and provide solutions to client needs and give high priority to client satisfaction.

•  Accurately assess the risk profile, suitability,     and appropriateness of clients when marketing the bank’s products and services by maintaining an accurate and up to date call report, KYC   database.

 

• Sale to prospective customers UBA‘s E-banking products.

 

• Enroll new customers, and resolve related issues.

 

• Engage customers to cross-sell bank products    and services
increase product sales, and customer loyalty by maintaining good client relationship.

 

• Open and maintain accounts I’I accordance With the established procedures.

 

•  Apply regulatory requirements such as KVC.     Money laundering Prevention procedures at all times.

 

•  Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard

 

• Ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with another department including head office operations and compliance.

 

• Ensure proper documentation for all new and existing accounts.

 

• Ensure timely opening of new accounts on the system.

 

• Support branch sales and service team.
Cheque book issuance and maintenance.
Dormant account reactivation
Meeter/Greeter.

Customer Service Ambassador

• Service improvement
make sure that walk-in customers directed to the counters, assisted in finishing transactions, and scanned with efficiency.

 

Service issue resolution

• Answer all customer queries, resolve ‘on the spot‘ service issues, escalate to 80M, issues that cannot be handled on the spot.

• Follow up customers with pending cases, and keep him/her informed.

• Compile and publish customer satisfaction score daily

• Download Customers’ issues from the Group Response Portal (GRP) and a monitor resolution of issues logged against the branch through the Business Office staff.

Educational Qualification

•Minimum Educational level B.Sc. in any related discipline

 

Experience

•  Prior experience in banking operations is highly desirable

•  Relevant banking experience preferably supporting retail customers

• Sales knowledge, skill & experience (added advantage)

knowledge

• Some knowledge of Banking products and services

• Good understanding of the operational, credit and regulatory risks facing the business

• Business Development and acquisition

Key skills

•  Excellent customer service orientation

• High level of integrity

• Good verbal & written communication skills

•Selling skills

• Focused, Motivated & Results Oriented

• Paying attention to details

•Good interpersonal skills

•Fast and error-free processing

•Strong problem resolution skills.

•Selling & Marketing Skills.

 

Closing date: 25/05/2018

How to apply:
Interested and qualified applicants should

Apply here